Each Olive + Atlas product is individually handcrafted in our home workshop with full-grain leather and fabrics, which include 100% wools and 100% cottons, some of which are patterned. In this way, subtle variances may occur from piece to piece, which we like to think gives each collar its own unique character.
RETURNS + EXCHANGES
Olive + Atlas will happily provide refunds and exchanges of non-custom orders within 30 days of purchase. Please return all original packaging with the item(s). All shipping costs for doing so, including that of the unwanted item and that of the new item(s), are the responsibility of the customer. All custom order sales are final.
The lifetime of an Olive + Atlas piece is determined by your care, the wear of your dog, and the elements it is exposed to. Hardware tarnishing, fading, and fraying are all normal "wear and tear," thus, we will not replace after the '30 days within purchase' time frame. Though our collars have been tested by our dogs in water and rain (and the leather/wool holds up nicely, in our opinion) it should be noted that this may result in tarnishing/fading and decrease the longevity of the collar in general. Some may choose to avoid water exposure completely.
Leather and/or fabric damage due to chewing, or any other action that compromises the material beyond regular wear is not a manufacturer's defect. Broken items that are a result of manufacturer's defect, such as hardware failure, will be replaced by Olive + Atlas within 6 months of purchase.
All Olive + Atlas items are for accessory use only. We, as the makers, assume no liability. The use of our products, in a way that is safe for both pet and handler, is the complete and total responsibility of the customer/user.